Internet Performance Monitoring for XaaS Providers

As cloud and infrastructure providers strive to deliver exceptional service and maintain competitive advantage, the need for internet-centric, robust monitoring and observability has never been more critical. Catchpoint’s Internet Performance Management (IPM) platform was purpose-built to offer unparalleled visibility into The Internet Stack, ensuring that providers can meet the demands of their customers and optimize their operations.

Customer Case Study: Equinix

Read how Equinix maintains 99.9% uptime by ensuring service reliability. Read their full customer story

Proactive Incident Detection and Resolution

Minify the frequency, duration, and impact of incidents.

  • Quick detection and resolution of incidents are essential for maintaining service quality. Catchpoint's IPM suite offers real-time alerts and detailed analytics, enabling providers to detect and resolve incidents faster.
  • Impact: Maintain customer experience and service quality.

Ensure SLA Compliance

Align IT and the business on the correct, relevant KPI and experience-level objectives.

  • A cloud provider has strict Service Level Agreements (SLAs) with its customers, requiring a certain level of uptime and performance objectives. Catchpoint enables continuous monitoring against those objectives. Providers can automatically generate reports and alerts when performance metrics approach SLA thresholds, allowing them to take timely action.
  • Impact: Preservation and avoidance of hefty payouts and fines.

Network Resilience and Reachability

Ensure networks can handle adverse conditions and reach the far corners of the Internet.

  • Cloud and infrastructure providers need to ensure their services are always available and functioning across all points of presence and interconnection. Catchpoint's IPM capabilities can monitor network reach, including BGP routes, network paths, and third-party services like and DNS.
  • Impact: This comprehensive monitoring helps providers detect and resolve network and reachability issues quickly, ensuring continuous availability and reliability. And since it's "always the network", improves time to innocence.

Optimizing Application and Cloud Service Performance

Ensure fast, consistent performance across all regions, zones, and geographies - regardless of stack components.

  • Providers need to ensure optimal performance for their customers. And they need abilities to rectify when internal monitoring 'is all green', but customers are still complaining about performance. With Catchpoint IPM, providers can drill down into specific layers, identifying whether issues stem from the application stack or The Internet Stack.
  • Impact: Faster apps mean faster money.

Customer Experience. Period.

Proactively monitor customer and digital experiences.

  • Cloud and infrastructure providers must deliver a seamless customer experience. Catchpoint's IPM suite provides insights into real user interactions, helping providers understand and improve the user experience. By identifying and resolving issues that impact customers, providers can enhance satisfaction and loyalty.
  • Impact: Delivering seamless customer experiences decreases churn and increases customer satisfaction.

Enhanced Performance Monitoring

Our IPM solutions provide real-time insights into the performance of your business-critical applications, ensuring optimal functionality and user experience.

Proactive Issue Resolution

Identify and resolve potential issues - before they impact your customers – to minify incident impact and enhance reliability.

Comprehensive Analytics

Gain deep insights into your application and internet stack performance with our advanced analytics tools, helping you make informed decisions.

End-User Visibility

With the largest Global Observability Network, you can monitor from where your users and how they are connecting, and quickly correct challenges in over 105 countries.

The Catchpoint IPM Platform

Resilience for your key solution areas Solutions to ensure great experiences for your customers, workforce, internal and external networks, applications and APIs, and websites

Monitor from where it matters The world’s largest Global Observability Network with over 2800 vantage points in 106 countries so you can monitor from where it matters for you.

Best in class capabilities Internet Synthetics, Real User Monitoring, Application Dependency Maps, Internet Health, Tracing, BGP Monitoring, WebPageTest and Laptop or device monitoring.

Enterprise Proven SaaS Platform One native SaaS Platform: enterprise proven, secure, scalable.

Instant Alerts Receive immediate notifications about performance issues to mitigate potential downtime.

Tailored Metrics Create dashboards that focus on the KPIs that matter most to your retail business.

In-depth Reporting Generate reports that provide actionable insights for decision-making.

API Support Easily integrate with existing tools and workflows, enhancing your current tech stack.

Collaboration Tools Share insights across teams for unified performance management.

Experts you can trust Expert, professional and managed services allow you to remain focused on core business activities.

Maturity Model Approach Industry thought leadership and expertise to guide you from a quick start package to digital resilience maturity.

An Industry Leader A Gartner Digital Experience Monitoring Magic Quadrant Leader.