Session Replay
See exactly what your users experience, with full video playback of real user sessions. Debug tricky front-end bugs fast and turn bounces into conversions.
Why Session Replay?
Fixing issues takes too long, until you see what the user did.
- Remove the guesswork: No more vague bug reports or incomplete feedback with full playback of every click, scroll, form fill, and DOM change.
- Reduce user frustration & bounce rates: Identify behaviors such as rage-clicks, error clicks, or bounces so you can improve conversion and user satisfaction.
- Debug with precision: Reproduce tricky bugs and resolve performance bottlenecks faster with full context.
- Built with privacy in mind: Data masking keeps sensitive information secure while giving teams full visibility into user behavior.
- Unify visibility: Replay sessions directly alongside performance waterfalls.
Not just RUM or logs, replay what really happened
Go beyond metrics and logs with a complete visual record of the user journey.
Visual playback
Watch the entire journey exactly as it unfolded.
Deep interaction capture
Every click, scroll, keystroke, and DOM change, recorded in detail.
Event timeline navigation
Jump instantly to the event timeline for fast navigation to the issue.
Available with the WebPageTest Expert Plan
Session Replay is available as an add-on to the WebPageTest Expert Plan, giving teams advanced visibility and real user context within their performance workflows.
Debug faster with full context
Pair visual replays with performance data, logs, and filters to find and fix issues quickly.
Debug in context
View performance waterfalls, network timings, and console logs alongside the replay.
Smart search & filters
Instantly find sessions tied to errors, slowdowns, or failed checkouts.
Privacy-first by design
Sensitive data is automatically masked, ensuring security and compliance while giving you full visibility into user behavior.
How it works
Capture
Enable Replay with a lightweight JavaScript tag. Choose which apps and sessions to record with flexible sampling.
Replay
Watch user sessions recorded automatically with visuals, interactions, and technical details.
Debug & fix
Jump directly to the failure point, reproduce instantly, and resolve faster.
Real-world issues, now solvable
- Cross-browser bugs – Catch bugs that only appear in certain browsers, like form validation errors in Safari.
- Third-party slowdowns – Identify checkout latency spikes or page hangs caused by third-party scripts.
- Frustration signals – See when users rage-click, hit buttons that don’t work, or bounce quickly after bad UX.
Your Internet Resilience ally
As a Catchpoint customer, you’ll enjoy:
- A dedicated customer success team to keep you informed on industry-leading best practices, tests, integrations - as well as to guide you through any questions you may have along the way
- Access to 24/7 tierless support from seasoned monitoring and observability experts
- Expert services to help you get maximum value from Internet Performance Monitoring (IPM)
Learn more about Session Replay
eBook
5 Steps to Improve Website Performance Guide (PDF)
Solution Brief
Real User Monitoring